Hey 🖖🏻

The Ottspott Team worked hard for you and offers you some new features:

  • Redesigned Stats and a Live part

You will discover these two new tabs: "Statistics" and "Live Stats" in the "Dashboard" section of your back-office.
In the "Statistics" section, you will find detailed statistics, allowing you to analyze your calls (incoming / outgoing / missed), the average waiting time and the performance of your agents.
Finally, in the "Live Stats" section, you will find your statistics in real time with the number of calls in progress, those waitingand the status of your agents.

  • A new version of the Pipedrive integration

The new Pipedrive integration can only be installed by the Pipedrive admin.
You can choose when the ticket will be created (incoming call / outgoing call / missed call / voicemail...)
Voicemails and call recording files will be added directly into the ticket note.
And now, you can add it directly from our Pipedrive Marketplace.

  •  Ottspott Call Widget V2 

Our widget lets your customers call without dialing a number. It has been re-designed and looks sexier than ever ;-) You can customize it (team logo, office hours & color of the button)

  • A new version of the Zendesk integration

The new Zendesk integration can only be installed by the Zendesk admin.
You can choose when the ticket will be created (incoming call / outgoing call / missed call / voicemail...)
Voicemails and call recording files will be added directly into the ticket note.

  •  "Call Agent" section

Previously, in the Ottspott back-office, only admins could assign users to one or more phone numbers. Now, by default, they will be assigned to all Ottspott phone numbers. You are now 100% free to decide who answers on which numbers.

In the Ottspott desktop app (in the settings menu), no more “Second Line” will appear. You will be notified for all calls and the notification will display  which phone number has been called. For outgoing calls, you can choose with which phone number ID you want to call.

Enjoy the new features and stay tuned 👊🏻 Feedback welcome ❤️

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