In this dashboard, you will be able to choose the period and to see quantitative metrics for you team, for each phone number (if you have many one) or for all the phone numbers: 

  • How many calls have been processed (inbound/outbound)
  • How much time did your team spend on the phone
  • What's the average waiting time before your team picks up the phone
  • How many missed calls ?

These metrics will help you to act on team sizing and improve phone productivity.

 If you have any feedback, feel free to email us at support@ottspott.co. 

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