In real time, you will get a full analysis of your teams' call activity.
This can be very useful for a manager who is trying to improve his Customer Support / his Sales. Better customer experience means higher satisfaction rates and increased sales.
Let's see these informations and understand:
- Calls in queue: number of calls which are waiting to be answered by a call agent
- Average Waiting Time: That is the average time your customers have been waiting before your team picked up the phone.
- Longest Waiting Time: That is the maximum time your customers waited before one of your call agents picked up the phone.
If you have any feedback, feel free to email us at firstname.lastname@example.org.