In real time, you will get a full analysis of your teams' Β call activity.
This can be very useful for a manager who is trying to improve his Customer Support / his Sales. Better customer experience means higher satisfaction rates and increased sales.

Let's see these informations and understand:

  • Calls in queue: number of calls which are waiting to be answered by a call agent
  • Average Waiting Time: That is the average time your customers have been waiting before your team picked up the phone.
  • Longest Waiting Time: That is the maximum time your customers waited before one of your call agents picked up the phone.

If you have any feedback, feel free to email us at support@ottspott.co.Β 

Did this answer your question?