Dear Customer,

German's Ministry of Interior and the Data Protection Authority have demanded that telecoms operators provide the country's law enforcement authorities with electronic access to end user data.

As an operator within Germany, Ottspott is obligated to participate and obtain all necessary information from its customers.

For National and Geographic phone numbers, an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID or Business registration for validation before activating the number. The customer will keep the information updated during use.

This can take up to 3 business days. We will inform you whether the documentation has been approved or declined.

At Ottspott, we appreciate that these regulatory changes may have an impact on you. We are committed to providing the best service to all of you.
The Ottspott team will be able to offer any guidance you may need around this.

If you have further questions please do not hesitate to ask us.

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