Activate the Intercom integration :
Once connected to Ottspott please go to the "Integrations" section
Click on the "Connect with Intercom" button
An Intercom chat window will automatically open. Please click on the "Connect" button to authorize the integration.
How does it look now in Intercom ?
In the Intercom "Log Activity" section, you can now click on a contact: you will see all the call log activity (inbound and outbound calls + voice mails).