With the Ottspott Phone Widget, you can easily create new contacts. When you receive a Slack notification from the Ottspott phone widget, you have in the bottom of notification an "Add contact " button .

When you click on this button, a form appears to create a new contact. You can choose where this contact will be created.

Either in the Ottspott database or in your CRM/Helpdesk tools if you have an integration enabled with Ottspott.

Form in Slack:

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