In Ottspott you have two ways to tag a call. You can tag a call in Ottspott using the Desktop App or directly in the Ottspott back-office. You can add 3 tags max per call.

Tag a call in Desktop App:

  1. When your call is finished, just click on the call feed icon.

  2. Choose your call and click on the Tag icon.

  3. Choose the right Tag and click on the save button

Tag a call in Ottspott Back Office:

  1. Go to the Dashboard section.

  2. Click on the Call explorer tab.

  3. Choose your call and click on the plus icon button in the Tags column.

  4. Choose the right tag name and click on the yes button.

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