Integrate Ottspott with Zendesk | ottspott

Integrate Ottspott with Zendesk

Activate the Zendesk integration :

Please note: This integration has to be done by each Ottspott user

  1. Once connected to Ottspott please go to the "Integrations" section
  2. Enter you Zendesk domain "xxxxxx.zendesk.com" and Click on the "Connect" button
  3. A Zendesk chat window will automatically open. Please enter your zendesk credentials ID and submit.
  4. A second Zendesk chat window will appear. Please authorize the integration between Ottspott and Zendesk

How does it look now with Zendesk ?

Now with Ottspott chrome app when you receive call from a Zendesk contact you will can see in chrome notification the name and tag of zendesk contact. Also directly from the Ottspott chrome app you will can create or update ticket just by clicking on the Zendesk logo.