Activate the Zendesk integration :
Please note: This integration has to be done by each Ottspott user
How does it look now with Zendesk ?
Now with Ottspott chrome app when you receive call from a Zendesk contact you will can see in chrome notification the name and tag of zendesk contact. Also directly from the Ottspott chrome app you will can create or update ticket just by clicking on the Zendesk logo.